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General Terms of Sale

Preliminary Article

The retail website (hereafter referred as the « Site ») is an e-commerce website accessible via the internet, open to any user of this network (hereafter referred to as « Customer »). It is published by the company NATUREALLY SARL having a capital of  40 000 euros whose corporate headquarters are located at 27 rue Mansart 37300 Joué Les Tours , France, (hereafter referred as the « Company « ), registered with Trade and Companies Registry of Tours under the number  817653777 00018 .

ARTICLE 1 Scope of Application

The acquisition of any products on the Site implies acceptance without reservations by the Customer of the present terms of sale. These terms supersede any other general or particular terms not expressly agreed upon by the Company, except for prior, express and written derogations. The Company reserves the right to modify its terms of sale at any time, hence the obligation to read the present terms of sale at each visit to the site. In the case of a modification, the terms applicable will be those in force at the time of the order by the Customer

ARTICLE 2 Identification of the Company

NATUREALLY SARL having a capital of  40 000 euros  Registered with Trade and Companies Registry of Tours under the number  817653777 00018 corporate headquarters : 27 rue Mansart 37300 Joué Les Tours , France. VAT number FR 26 817653777

ARTICLE 3 Products

The products are those that appear on the Site. The sale of these products is limited by the availability of stock. The products on sale are described and presented with the highest possible level of accuracy. However, should errors or omissions have occurred in this presentation, the liability of the Company shall not be engaged. The photographs illustrating the products to support the text do not enter the contractual scope. The products remain the property of the Company until reception of the full purchase amount. 

ARTICLE 4 Prices

The prices of the products of the Company are indicated in Euros, all French taxes included (TTC), excluding shipping costs. The prices take into account VAT applicable in France, on the day of the order; any fluctuation in this rate could be reflected in the price of the products. The Company reserves the right to modify its prices at any time, but the products will be billed on the basis of the rates in force at the time the order is registered. 

ARTICLE 5 Orders

The Customer wishing to purchase a product must : 

1. Go to the address
2. Follow the website instructions.
3. Follow the required instructions to open a customer account.
4. Complete the order form.
5. Review the items in your order, identify and correct any errors made when typing.
6. Confirm the order, the total price and the price including VAT by clicking Proceed to checkout.

7.  Complete the payment according to the conditions stipulated. 

8. Confirm the order. 

Confirmation of the order entails acceptance of the present terms of sale, the recognition of complete knowledge of their contents and renunciation of the right to claim enforcement of the Customer’s own terms or any others. The information given and the registration of the order constitute proof of transaction. Confirmation constitutes signature and acceptance of the operations effectuated.

 The Company will provide confirmation of the registered order via email. The Company will not be held responsible for any errors in the registration or for any consequences thereof. In such a situation, the costs necessary to re-ship the order will be the responsibility of the Customer.

ARTICLE 6 Availability

The product offers and prices of the Company are valid so long as they are visible on the Site, subject to the availability of stock. In this regard, indications on the availability of the products are given at the time the order is made by the Customer. By virtue of Section L121-20-3 of the code de la consommation, in the eventuality of the unavailability of a product after the completion of an order, the Customer will be informed by email immediately upon the Company’s reception of such information from the supplier. The order will be automatically cancelled and, if the amount has been deducted from the Customer’s bank account, the Customer will be immediately reimbursed the amounts thereto paid.

ARTICLE 7 Terms of Payment

In order to ensure the security of payments, the Company uses the secure payment service of the Caisse d'Epargne, which incorporates SSL (Security Socket Layer) security requirements. Confidential information (16 figure bank card number, expiration date and cryptogram) is directly transferred, encoded, without transiting through the Company’s servers. In addition, the Company uses the 3D Secure system (called "Verified by Visa" by Visa and "MasterCard SecureCode" by MasterCard) in order to ensure maximum protection of the payments made by the Customer. This system implies that on payment, the Customer will be redirected to the server from his bank which will require additional information to authenticate himself.

The online provision of a bank card number and the final validation of the order constitute proof of completion of the said order and entails the payability of the sums required by the selection of articles appearing on the order form. The aforementioned validation constitutes signature and express acceptance of all operations executed on the Site. 

The Company reserves the right to refuse to complete a delivery or honour an order from a Customer who has not, whether in whole or in part, settled a previous order or with whom a dispute is pending.

ARTICLE 8 Delivery

The Company delivers the orders worldwide. Deliveries are made to the address provided on the order form. This address determines the shipping fees.

 the Company invites the Customer to consult the table below to evaluate his shipping fees.

Pays de LivraisonTarifs (€)
Metropolitan France7 €
Germany, Belgium, Netherlands, Luxembourg, United Kingdom, Italy, Spain, Austria, Denmark, Ireland, Portugal11,04 €
Overseas Departments (DOM), Mayotte, St Pierre, Finland, Norway, Sweden, Switzerland, Greece, Hungary, Iceland, Poland, Czech Republic, Slovakia, Slovenia, other Eastern European countries, Maghreb20,07 €
Overseas Territories (TOM), Americas, Africa, Middle East, Asia, Oceania35,04 €

 ARTICLE 9 Custom fees and taxes

All orders made through the Site and delivered outside of France could be subject to applicable taxes and customs duties, which will be levied upon delivery of the parcel. These eventual customs duties and taxes due upon delivery are owed by the Customer and are solely his responsibility. The Company is under no obligation to ascertain the applicable customs duties and taxes or to inform the Customer thereof. In order to determine these costs, it is recommended that the Customer check with the country of delivery’s competent authorities. 

ARTICLE 10 Returns

The Customer enjoys a 14 days retraction period from the reception of the package to request a refund of the original purchase price (excluding original shipping costs). 

For all product return, the Customer must first contact the customer service centre of the Company via e-mail at in order to obtain a Return form that will also be sent via e-mail. This form must be completed and sent along with the products to be returned within a period of 14 days from the reception of the package. 

It is the responsibility of the Customer to provide proof of this return, which assumes that the items must be returned by registered post with the mentionReturn to Sender, and the costs and risk will be assumed by the Customer.

Beyond this 14 days period, no returns will be accepted.

The Company will refund the original purchase price (excluding original shipping costs) to the Customer by credit on credit card or directly on its paypal account within a period of 14 business days from the reception of the package. The return fees are the responsibility of the Customer as per section L.121-20 of the code de la  consommation.

However, incomplete, used, damaged or dirtied items will not be taken back. The returned products must be new, unused and in their original and perfectly intact packaging. If a package is lost in transit or not received, the Company bears no responsibility and does not commit to reimbursing the Customer for the items bought and subsequently returned. In such case, it is recommended to seek compensation directly from the shipping company. 

If the return is refused by the Company, the products will be returned to the Customer at the Customer’s cost, without the Customer having any claim for compensation or reimbursement in any form. No collect on delivery shipping will be accepted for any reason. Failure to respect the procedures above described will result in no claim being available for non-conformity or apparent defect of a delivered product.

ARTICLE 11 Responsability

The Company, in its online sales process, is under an obligation of means only; it is not liable for damages resulting from the use of the Internet such as data loss, intrusion, virus, loss of service or other involuntary problems. The Company will not be held liable for failure to fulfil its contractual obligations in the event of a fortuitous case of force majeure (as defined by French jurisprudence) or in the general case of any event not permitting the proper execution of orders. The Company will not be held liable in the event that any product delivered does not respect the legislation of a country of delivery other than France. The Company will not be held liable in the case of delay caused by its supplier’s shortage of stock.

ARTICLE 12 Confidentiality of Data

In accordance with the loi relative à l’informatique, aux fichiers et aux libertés of January 6th, 1978, the processing of personal data on the Site has been the subject of a declaration to the Commission Nationale de l’Informatique et des Libertés (Declaration N°1563327). By virtue of this law, users enjoy a right of access to and rectification of data concerning them.

ARTICLE 13 Intellectual Property

All aspects of the Company’s Site are and will remain the intellectual property of the Company exclusively. No person is authorised to reproduce, sell, retransmit or otherwise use, in part or in whole, elements of the Site, whether they be audio, visual or software, under penalty of criminal prosecution. Any simple link or hyperlink is strictly prohibited without the written and express authorization of the  Company. Any such authorized link must be removed upon the request of the Company.

ARTICLE 14 Validity

In the event that a clause of the present terms is rendered null or void by a change in legislation, regulation or judicial decision, the validity or respect of the remainder of the terms will not be affected.

ARTICLE 15 Dispute resolution

The present terms of online sale are subject to French law. In the case of a dispute and failing amicable resolution between the parties, jurisdiction will be attributed to the competent French tribunals. In the case where a Customer is not a resident of France, disputes relative to commercial relations with the Company will be subject to exclusive French jurisdiction.


European Online Dispute Resolution Platform


Online Dispute Resolution according to Art. 14 Abs. 1 ORD-VO: The European Commission provides an Online Platform for Online Dispute resolution. Follow this link:


Terms of Sale updated on February 2016.